Digital technology has transformed most aspects of public and private lives, driving immense change for governments. More governments are using digital technologies to set measurable administrative goals, improve public service delivery, make data-driven decisions, enact evidence-based policies, ensure greater accountability and transparency, and engage with the public.
USAID and development partners are increasingly supporting partner governments in the process of adopting technologies that create public value while mitigating and avoiding risks. Both opportunities and risks become more evident in the face of global challenges such as climate change, conflict and unrest, and global pandemics. The Digital Government Model provides a basis for establishing a shared understanding of the core components of digital government, including the contextual considerations and foundational elements that influence the success of digital government investments.