USAID Helps Improve Vietnam’s “One-Stop-Shop” Model to Handle Administrative Procedures

In order to streamline administrative procedures the Government of Vietnam (GVN) has mandated an interlinked window system (i.e., the “one-stop-shop” model) implemented via Public Service Centers to handle business registration, export-import procedures, land use, production safety, and tax payments. To improve the system, the USAID Linkages for Small and Medium Enterprises (LinkSME) project is supporting the GVN to assess how the local context (e.g., population, number of enterprises, number and type of services requested) impacts operations. The first of three consultation workshops was held on January 29, in Danang, during which local authorities and private service providers shared their feedback on the effectiveness of the “one-stop-shop” model and offered recommendations for improvement.

So what? Further improving the “one-stop-shop” model will strengthen the government-to-business interaction at both central and local levels while supporting the Government of Vietnam’s efforts to simplify its processes to improve the business environment.