Solicitations open to: Ukrainian Nationals (Residency/Ukrainian Work Permit)
Solicitation No.: 720-121-23-R-10054
Position Title: Computer Management Specialist
Issuance date: November 20, 2023
Closing date and time: December 4, at 11:59 p.m. Kyiv Time
Work hours: 40 hours (Full time)
Position Grade: FSN-10
Market Value: Basic Annual Rate (in U.S. Dollars): $32,180-41,841 In accordance with AIDAR Appendix J and the Local Compensation Plan of USAID/Ukraine. Final compensation will be negotiated within the listed market value.
Place of Performance: Kyiv, Ukraine
Period of Performance: One (1) year contract with possibility of extension
Security Level Required: Facility Access
STATEMENT OF DUTIES:
The Computer Management Specialist position is located within the Regional Executive Office, USAID/Ukraine directly responsible with Information Technology (IT) Team members for providing overall data, word processing and telecommunication services to the Regional Mission.
The incumbent reports to the Systems Manager and may receive specific guidance from the Regional Supervisory Executive Officer. This incumbent is responsible for the development of IT business applications for support and technical offices aimed at streamlining the processing and analysis of complex data for a more efficient and effective operation throughout the Regional Mission. The position assists the Systems Manager with the management of Regional Mission’s information systems on an as needed basis or when the Systems Manager is out of the office. The incumbent functions as administrator of all systems and ensures maximum system performance is achieved and backup of data is accomplished regularly.
In conjunction with the Systems Manager, the incumbent advises senior management in the selection, procurement, and distribution of equipment and software used in the Regional Mission. The incumbent interfaces with local vendors, USAID/Washington and other non-USAID. organizations, as well as assisting USAID Regional users in IT matters. This position also requires a broad and comprehensive knowledge of Local Area Network (LAN) and Wide Area Network (WAN) systems, servers operating systems and PC/Laptop based hardware and software.
During the absence of the Systems Manager the incumbent will serve as Acting Systems Manager, System Owner, network administrator, as will provide supervision to other IT staff.
MAJOR DUTIES AND RESPONSIBILITIES:
IT Systems Operations 40%
The incumbent assists the Systems Manager in managing computer operations that includes: establishment of security controls for protection of records and files located on servers; responsible for initial installation and configuration of server based computer systems and maintaining both hardware and software; responsible for integrity of computer systems; work with backs-up system programs and data files as well as provides continuing hardware and software operational support to computer users. Interfaces with service engineers and maintenance personnel to ensure equipment is properly operating. The incumbent is assigned various responsibilities for ongoing computer operations in a server and PC/Laptop environment utilizing complex databases, integrated software, and telecommunications. Included in these responsibilities are the powering up/down of all equipment, system backups, initiating telecommunications as required, ensuring the effective operation of central system hardware/software as well as peripheral devices throughout USAID Regional Mission, distribution of computer produced reports, and adherence by Mission users to overall Mission Computer Utilization Policy as delineated in Mission Orders, Mobile devices support, video communication and presentation equipment.
IT Business Process Development: 30%
The incumbent, in consultation with Support and Technical Offices, develops streamlined computer solutions that will enable staff to process complex data and information efficiently in a timelier manner. The incumbent will work closely with line staff to acquire a deep understanding of workflow requirements in each section as well as the inter-relationships of data flow from one section/office to another. Creates innovative computer-based business solutions that will reduce processing time, enable staff to work smarter, and provide a more efficient and effective flow of information within and outside the Regional Mission.
Applications Support: 15%
The incumbent is responsible for certain aspects of the support of USAID's PC/Laptop based and Windows based applications systems, including complex applications developed by USAID/Washington, and other United States Government (U.S.G.) agencies. Such support includes assistance to users when necessary, the installation of new applications and subsequent updates, performance tuning of software and hardware to ensure maximum efficiency of systems throughput, disk storage utilization, and user response time. Maintaining appropriate user access. This responsibility includes support of complex server-client type applications like E2, and Documentum/ ASIST, etc.
Maintenance and Repair of Hardware and Procurement: 15%
The incumbent is responsible, as assigned by the Systems Manager, for the maintenance and repair of hardware and software to include interaction with USAID/Washington, local vendors, other U.S.G. agencies. In this endeavor, the incumbent must be highly skilled in troubleshooting technical problems and exercising independent judgment to determine source of problems and, in most instances, independently taking corrective actions. The incumbent independently schedules maintenance and advises management on maintenance needs to ensure that USAID Mission’s computer operations are not disrupted. The incumbent is responsible for maintaining manual and automated logs and records of all maintenance activities and for submitting periodic reports to USAID/Washington on the installation and maintenance of all hardware installed. The incumbent is responsible to participate with the Mission Management in the selection, procurement, and utilization of IT hardware and software. The incumbent is responsible for assisting the Systems Manager in maintaining all paperwork relating to the procurement and receipt of hardware and software, for assembling and installing PC/Laptop systems and software, and for notifying M/CIO of the maintenance and operational status of all equipment and software received at the Mission. Executes and maintains all required reports and system logs.
The contractor is eligible for temporary duty (TDY) travel to the U.S., or to other Missions abroad, to participate in the "Foreign Service National" Fellowship Program, in accordance with USAID policy.
Supervisory Relationship: Performs work independently while reporting to the Regional Systems Manager, who in consultation with the Executive Officer establishes basic parameters of work. Routine reoccurring work is reviewed on a periodic basis. The incumbent reports to the supervisor on accomplishments or for guidance in handling extremely complex challenges.
Supervisory Controls: In the absence of the Regional Systems Manager will supervise the Computer Systems Assistant.
PHYSICAL DEMANDS: The work requested does not involve undue physical demand.
QUALIFICATIONS REQUIRED FOR EFFECTIVE PERFORMANCE:
Education: At the minimum a bachelor’s degree in a field related to Information Technology, such as computer science, information systems management, computer engineering, or relevant field is required.
Work Experience: A minimum of five (5) years of responsible experience in operating networks, computers, computer support, and programming. Experience in working with MS Windows Servers/Network administration as well as Laser Printers and Scanners.
Language Proficiency: Level IV (Fluent) of English-language speaking/reading capability. Fluency in Ukrainian languages (speaking, writing, and reading) is also required.
EVALUATION AND SELECTION FACTORS:
The Government may award a contract without discussions with offerors in accordance with FAR 52.215-1. The Contracting Officer reserves the right at any point in the evaluation process to establish a competitive range of offerors with whom negotiations will be conducted pursuant to FAR 15.306(c). In accordance with FAR 52.215-1, if the Contracting Officer determines that the number of offers that would otherwise be in the competitive range exceeds the number at which an efficient competition can be conducted, the Contracting Officer may limit the number of offerors in the competitive range to the greatest number that will permit an efficient competition among the most highly rated offers. The FAR provisions referenced above are available at https://www.acquisition.gov/browse/index/far.
The technical evaluation committee may conduct reference checks, including references from individuals who have not been specifically identified by the offeror, and may do so before or after a candidate is interviewed.
60 points – Knowledge: The incumbent must have advanced knowledge in IT administration and software including MS Windows Servers management, and other current security and IT admin related programs and software. Must have advanced knowledge of hardware management including servers, personal computers, and peripherals such as wireless network devices, printers, smartphones and audiovisual devices.
40 points – Skills and Abilities: Advanced technical skills in being able to troubleshoot, diagnose, and resolve hardware and software problems to maximize the capabilities of the USAID/Ukraine computer resources. Demonstrated strong ability to work effectively under time constraints with limited supervision. Demonstrated strong interpersonal and teamwork skills are required to resolve priority issues, system limitations, downtime, etc., with key officials, and to develop and maintain two-way communications and promote computer and automation services. Good communication skills are also essential to effective performance in the role. IT Troubleshooting, programming, and application support skills are required.
TOTAL POSSIBLE POINTS: 100 points
HOW TO APPLY:
- Current Resume/Curriculum Vitae (CV): The CV/resume must contain sufficient relevant information to evaluate the applications in accordance with the stated technical evaluation criteria, listed above.
USAID REGULATIONS, POLICIES AND CONTRACT CLAUSES PERTAINING TO PSCs:
USAID regulations and policies governing CCN and TCN PSC awards are available at these sources:
USAID Acquisition Regulation (AIDAR), Appendix J, “Direct USAID Contracts With a Cooperating Country National and with a Third Country National for Personal Services Abroad,” including contract clause “General Provisions,” available at https://www.usaid.gov/ads/policy/300/aidar
Acquisition & Assistance Policy Directives/Contract Information Bulletins (AAPDs/CIBs) for Personal Services Contracts with Individuals available at http://www.usaid.gov/work-usaid/aapds-cibs