USAID significantly reduced its backlog of appeal requests in Fiscal Year 2015 to 35%. This is a 78% reduction from 112.5% of backlogged appeal requests in Fiscal Year 2014.
USAID acquired a de-duplication solution to facilitate faster, more streamlined electronic searches and de-duplication of electronic records, such as threaded voluminous e-mail communications.
USAID expanded its instructor-led Records Management & FOIA Access agency-wide training around the globe. Building on the importance of records management when searching for agency records in response to a FOIA request, the FOIA Access component was added to what is now a week-long training. The training includes a FOIA overview, how to scope a request, how to conduct a search for responsive records, and the importance of administrative records to help ensure compliance. The instructor-led course is delivered globally and is met with great interest and demand.