21st Century Integrated Digital Experience Act (IDEA) FY2022 Report

Background

The 21st Century IDEA requires each federal executive branch agency to provide a prioritized list of the agency's "most-viewed or ... otherwise important" public and internal websites and digital services in compliance with:

• Section 3(a) applicable to new or redesigned websites, web-based form, web-based application, or digital service.
• 3 (b) stating requirements for existing executive agency websites and digital services, and
• 3 (c) providing requirements for internal digital services such as ensuring, to the greatest extent practicable, any Intranet established after the date of enactment of this Act conforms to the requirements described in subsection (a).

This report is structured to address each subsection accordingly.

We note that USAID does not deliver services directly to the American people per se, but rather on behalf of the American people to the rest of the world. This is an important distinction, which explains our approach in responding to the requirements.

Key Websites and Digital Services

USAID has identified the following websites as high-traffic and/or important for public engagement as well as our internal digital services site:

• Redesigned external website: USAID.gov a public website for the USAID, and primary user engagement tool for USAID to interact and disseminate information to the general public, partners, other government agencies,
• Existing external website: https://www.workwithusaid.org, a website that serves as a free resource hub that provides the knowledge and networks for organizations of all kinds to navigate how to partner with USAID, and
• Internal digital services site: MyUSAID.gov, which is the Agency’s intranet that provides employees with needed internal resources, which will be redesigned.