Increasing the Capacity of American Chamber of Commerce (AmCham) to provide Arbitration Services

With USAID’s support, the Arbitration Centers at the American Chamber of Commerce (AmCham) and Kosovo Chamber of Commerce (KCC) will increase and improve staff capacities, improve their internal systems, and launch a combination of initiatives to increase the quality, efficiency, and demand for arbitration service in Kosovo.

Core Interventions

Support for these Arbitration Centers began under the former USAID project System for Enforcement of Agreement and Decisions (SEAD). Building on that initial support and recognizing the remaining obstacles to the arbitration system in Kosovo, the direct award to AmCham and KCC goes towards the following:

  • Advanced arbitration training focused on practical skill development;
  • Outreach activities among AmCham and KCC membership to increase awareness of and demand for alternative dispute resolution;
  • The establishment of a tracking system for case management.


Results to date:

  • Arbitrator training needs assessed and training plan established to improve arbitrator capabilities;
  • Outreach Strategies and Implementation Plans completed;
  • Ongoing advocacy within the business community, resulting in an increased number of companies including arbitration and mediation clauses in their contracts;
  • Workshops and direct engagement with legal professionals, business representatives, lawyers and others; 
  • Cooperation with Kosovo’s universities to promote arbitration and mediation to rising young professionals in relevant fields.


Duration:                     September 2013  - September 2015, respectively November 2013 – November 2015

USAID Contact:           Gresa Caka

Partner:                       American Chamber of Commerce in Kosovo Alternative Dispute Resolution Center;
                                     Kosovo Chamber of Commerce Permanent Arbitration Tribunal

Last updated: July 23, 2015

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