Agency Notice: Personal Resilience

Speeches Shim

Thursday, January 24, 2019

Office of Origin: AID/A
Notice Category: Administrator
Date of Announcement: January 24, 2019
Distribution: USAID/General Notice

Personal Resilience


As we start the New Year, I want to take this opportunity to reflect and focus on this Agency’s most important asset… all of you.

As your Administrator, one of the things that makes me proud to serve is the selflessness you show each and every day in pursuit of a better world and our mission. The work we do is not easy, especially these days.

Often, we face challenges because of uncertainties outside of our control. Ensuring our Agency is a supportive environment with resources available to help you during difficult times is among my top priorities.

If you or a member of your family is struggling, I encourage you to reach out to one of the many resources we have available, such as Staff Care. As highlighted in an Agency Notice on November 15, 2018, Staff Care is always available to assist you and has an impressive array of tools to help you in any circumstance. Visit its Website at any time (Registration code: USAID). Staff Care provides a range of services that could be helpful to you during this time, including counseling for you and your family members; financial consultations; and information on personal wellness, work life, and organizational resilience. Stay connected to Staff Care’s many resources and ongoing programming by signing up for the “Staff Care Scoop” newsletter here.

Staff Care Services are available 24 hours a day, seven days a week, 365 days a year. For additional information, please contact Staff Care through the following channels:

Free Phone: 1-877-988-7243
Direct Dial: 1-919-645-4960
Reverse Charge Calling: +44-0-208-987-6200 (Call your international operator and request to reverse the charges to the number listed above.)
TTY: 1-888-262-7848
SMS: 1-314-910-7728
For urgent overseas issues that require a U.S. Direct Hire in Staff Care, please contact 1-202-368-0592
Email:; and
Website: (Registration code: USAID); and

Address for walk-in support:
USAID Staff Care Services Center
601 13th Street, N.W.
Suite 900 South
Washington, D.C. 20005

Thank you for all that you do, and for your commitment and dedication.

I look forward to seeing the great things we will accomplish together in 2019.

Mark Green

Any questions concerning this notice may be directed to: -- Christopher Colbow, ES, (202) 712-4582,

Last updated: March 09, 2020

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