Community and Municipal Governance Initiative

USAID helps to improve services like trash collection.
USAID helps to improve services like trash collection.
USAID/Kyrgyz Republic

Duration: Oct 2016 – Sept 2021

Budget: $9.5 million

Implementing Partner: DAI

Key Partners: Government of the Kyrgyz Republic, State Agency for Local Self-Government and Inter-Ethnic Relations (SALSGIR), local self-governments, the Union of Local Self-Governments, Development Policy Institute

Activity Locations: nationwide

USAID’s Community and Municipal Governance Initiative is a five-year project that works with 50 rural and urban municipalities to improve their performance, deliver quality services, increase citizens’ trust and promote peer-learning networks across the Kyrgyz Republic. 


The project works with partner municipalities to demonstrate that by improving their management practices with active participation of citizens they can achieve a lasting impact using their own resources. The project focuses on the following aspects:

  • Effective service delivery. The project assists partner municipalities in improving delivery of key services such as solid waste management, water supply, lighting or road reconstruction by helping to plan, budget, manage, and oversee in accordance with state regulations and international best practice. 
  • Improved citizens’ perception. The project seeks to engage all citizen groups including women, youth and minorities to monitor the service delivery. Citizens can provide feedback on services while developing more realistic expectations of what municipalities can deliver. 
  • Strengthened sustainability. The project cooperates and improves capacity of the Union of Local Self-Governments (LSGs) and local non-government organizations (NGOs) in Jalal-Abad, Issyk-Kul, Naryn, and Osh regions to extend the project’s successes through networking and replication among partner LSGs. In the future, the Union of LSGs and local NGOs are planned to provide consulting services to LSGs. 


Effective service delivery

Partner municipalities identified citizen needs and priorities and provided transparent and accessible services to citizens. This resulted in a 13% increase in citizens’ satisfaction with provided services. 

  • More than 10,000 residents of nine municipalities now have access to clean drinking water because this service became sustainable and well-maintained due to new fees that were endorsed by citizens. Local governments organized discussions with citizens to explain the importance of raising fees and paying them on time to ensure access to clean water for all.
  • Five municipalities managed efficiently waste collection and disposal, thus improving sanitary conditions for 18,956 citizens;
  • Three municipalities organized street lighting, thus improving safety for 3,216 citizens;
  • 1,300 children and youth from ten municipalities are involved in sports and extracurricular activities, such as dance and music classes because these municipalities arranged municipal-private partnerships, recruited qualified trainers and teachers through open competitions and worked with parents to discuss and approve fees. 

Improved citizens’ perception

Partner municipalities improved their communication with citizens, introduced new ways to interact with citizens, engaged citizens in the decision-making process through public hearings and discussions. This resulted in a more than 10% increase of citizen trust in local self-governments. 

  • 17 municipalities in Issyk-Kul, Osh, Naryn, and Jalal-Abad regions introduced a mobile feedback mechanism as their regular management practice. Through a popular mobile messenger WhatsApp, they send out announcements and conduct surveys about services that are important to citizens. In return, residents can submit their questions, concerns, and suggestions without visiting a local self-government office;
  • Partner municipalities organized 268 public hearings involving more than 14,000 citizens to address pressing issues in education, health care, culture and utility services, review and present local budget expenditures and report on latest developments; 
  • 24 municipalities developed communications strategies to improve their interaction with citizens, plan information campaigns, and use new tools for better reporting on their performance and planned activities. 
  • Strengthened sustainability

Partner municipalities exchanged knowledge and cooperated with each other to learn about effective service delivery and citizen engagement. 

  • 520 representatives of 50 partner municipalities shared their examples of successful service delivery, management, and communication with citizens at four Forums of Aimaks (Municipalities’ Forum) organized by the project;
  • 32 municipalities strengthened peer-learning via project study tours and roundtables;
  • Thanks to the capacity and institution building provided by the project, the Union of LSGs was able to increase the number of members from 8 to over 40 LSGs and the membership fee contribution from three largest cities and increased number of members. Union’s advocacy to its members increased by 50%;
  • 453 local self-government (LSG) bodies across the Kyrgyz Republic received 1,000 copies of Collection of Legal Acts on Local Self-Governance (Sbornik) produced by the project in cooperation with State Agency for Local Self-Government and Inter-Ethnic Relations. This Sbornik is a critical reference, ensuring that local government officials - some recently elected and some with limited access to the internet – are aware of legislative and regulatory changes defining their mandates and operations.

Last updated: May 03, 2019

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