Telecommunications Company sees Potential in Kosovo’s Young Population

Speeches Shim

Thursday, May 26, 2022
Once interns,Rona and Ermir now are emplyed at SPEEEX
Nazmije Bajrami, USAID

Half of Kosovo’s population is under the age of 25.  The country itself is only 14 years old.  Careers in telecommunications, a part of the business process outsourcing industry, offer flexibility and good pay.  With 21st century communications skills and digital know-how ingrained since childhood, young people are a natural fit for these jobs.  SPEEEX, a telecommunications provider in Kosovo offers outsourced services (e.g., technical support, sales, data processing) to large companies throughout Europe. They have built their business model around the country’s future promise.

Three years ago, SPEEEX established “SPEEEX Education, LLC” to provide vocational education and training to prepare young professionals for careers in the business process outsourcing sector.  They offer foreign languages, soft skills, and technical skills modules. “...The business process outsourcing sector… has an enormous demand, so every young person who has just graduated from high school [is] encouraged to become part of the modules we offer,” explained SPEEEX Education's Director of Education, Vigan Disha. 

Rona Feka and Ermir Maxhuni, both fluent in German, go to Eqrem Çabej High School in Vushtrri and are participants in USAID’s After School Support for Teens Activity.  They took internships with SPEEEX Education so they could use their foreign language skills to support German-based companies.  But, they also wanted to gain valuable telecommunications experience and develop soft skills, such as time-management and creative thinking.  After completing their internships, both were offered part-time employment with SPEEEX.  Rona plans to learn Italian and Emir plans to learn Dutch because both want to stay with SPEEEX and one day become team leaders.  As for the company? They are happy to keep Rona and Emir on.  They know potential when they see it.


Last updated: June 24, 2022

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