USAID Justice Activity

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Justice Activity
Rule of law in action
USAIDKosovo

USAID’s Justice Activity is a five-year initiative designed to strengthen Kosovo’s justice system by applying a people-centered approach to justice.  The Activity improves institutional capacity and provides people access to quality services and multiple means for solving justice needs and everyday legal problems.  It generates greater public trust in the justice system and rule of law. 

IMPROVE QUALITY AND ACCESSIBILITY OF JUSTICE SERVICES

USAID’s activity works to improve citizens’ access to justice by expanding legal aid services, and improving administrative policies and practices in courts.  The activity supports Kosovo institutions and key stakeholders to properly understand citizens’ priority needs, ensure they receive fair and unbiased justice services, and better understand their legal rights and court procedures.

ENHANCE CITIZEN UNDERSTANDING, ENGAGEMENT, AND TRUST OF THE JUSTICE SYSTEM

USAID’s Justice Activity engages communities, judicial institutions, and practitioners to better understand citizens' legal problems and deliver user-friendly, data-driven legal services and information to justice seekers..  Working through r Kosovo institutions, the activity facilitates community meetings with citizens, public information officers, media, and civil society organizations to strengthen connections between citizens and institutions. The meetings are designed to solicit citizens’ feedback to better meet their justice needs.

DEVELOP EFFECTIVE INNOVATIONS IN THE JUSTICE SECTOR

The activity supports Kosovo’s Justice Innovation Network to develop innovative solutions to tackle the challenges that justice institutions and its users face.  In the people-centered justice paradigm, these innovations will enhance the user-friendliness of policies and procedures, increase the affordability and accessibility of justice services, or improve justice seekers’ feelings of fairness and trust in the justice system.

KEY RESULTS TO DATE

Supported the Kosovo Judicial Council’s (KJC) efforts to improve its management efficiency, transparency, and accountability by refining or drafting new strategies, regulations, and procedures.

Ferizaj/Urosevac and Mitrovica basic courts piloted procedural justice activities. More than 60 security officers and reception desk personnel were trained on Procedural Justice and Customer Service tools and skills.

Held the first ever virtual site visit with 16 Court Improvement Teams (CIT) members from Pristina, Ferizaj and Mitrovica Basic Courts and practitioners at Red Hook Community Justice Center and the Midtown Community Court in New York City. This peer exchange helped CITs learn strategies and ways to apply people centered justice service delivery in their courts and how to be a catalyst for court driven innovations.

Launched a manual of best practices for legal aid practitioners, including Free Legal Aid Agency Legal Officers, lawyers and civil society administering legal assistance to vulnerable populations to improve the quality of services for all recipients of legal aid in Kosovo.

JusTech – a hackathon targeting tech innovations to address the barriers that Kosovo’s citizens face when seeking justice - reached more than 800,000 people. 80 applicants competed to develop three winning concepts/ideas that can be further developed.

Increased public awareness,reaching more than 2,500 citizens through Teens4Justice and legal aid services.

Facilitated feedback from citizens to justice institutions through Community Meetings and Practitioner Forums with more than 490 citizens and legal professionals. These forums helped validate known justice gaps or reveal new ones and generated a total of 10 challenges and ideas.

 

Project Duration:            August 2020 – February 2025

Partner:                              Chemonics International Inc.                                        

Contact:                              Flaka Xhelili Zekaj

 

Last updated: September 14, 2022

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