Improving Quality of Health Services

Dr. Yekune examines his young patient, the child of Mekides Tesffahun. Photo credit: Gonzalo Guajardo for Communication for Development Ltd.
Dr. Yekune examines his young patient, the child of Mekides Tesffahun.
Photo credit: Gonzalo Guajardo for Communication for Development Ltd.

At USAID, we strive to close the gap between those with and those without access to high-quality essential health services. Our goal is to support countries to strengthen service delivery, governance, finance, health workforce, information, essential medicines and supply structures to be better positioned to continuously monitor and improve processes so that all people experience high-quality and equitable health services.

For over 25 years, USAID has been a global leader in adapting modern quality improvement methods used in the United States and United Kingdom to lower- and middle-income countries that have limited resources. In partnership with country governments, civil society and the private sector, we help countries improve the effectiveness, efficiency, client-centeredness, safety, accessibility and equity of health services provided. To do this, we use a range of methods and tools to improve quality of care in more than 40 countries around the globe.

These methods include but are not limited to process improvement and redesign; collaborative improvement; licensing and regulation; and supportive supervision. Our approach helps countries measure, monitor and increase compliance with evidence-based health standards and guidelines, and improve the quality of essential health services. This includes delivery of safe, effective, quality-assured medicines that meet international standards.

In addition to training and supervision activities, the Agency supports countries to create a ‘culture of improvement’ within their health systems. We know that improvements are better sustained in health systems that have an environment that is conducive to continuous improvement. Because health care is a part of a bigger system, it is important to engage multiple sectors that impact health, such as private and civil society sectors, and policy makers and community leaders.

More on USAID’s Work on Quality Improvement:

USAID’s Applying Science to Improve Systems  Project

ASSIST Legacy Webinar Series

Maternal and Child Survival Program

Promoting the Quality Medicines Program

Strengthening and Sustaining Community Support for Community Health Workers: A conversation with Dr. Ram Shrestha

In Zika’s Wake: Strengthening the Skills of Health Workers in Honduras

Salzburg Global Seminar (Session 565) on ‘Better Health Care: how do we learn about improvement?

Improving Quality of Care in Low- and Middle- Income Countries: Workshop Summary

Last updated: June 02, 2019

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