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VII. Performance Results
For each initiative/program that supports accomplishment of this strategic goal, the most critical FY 2006 performance indicators and targets are shown below.
ANNUAL PERFORMANCE GOAL 1 — Measures Adopted to Develop Transparent and Accountable Democratic Institutions, Laws, and Economic and Political Processes and Practices.
Cutting the Red Tape
In the industrial city of Zenica, Bosnia, USAID is addressing the needs of residents for better processing of documents and permits by building and equipping one-stop-shop processing centers. In addition to improving physical space, USAID equips the processing centers with modern technology to increase efficiency and identifies ways to streamline bureaucracy. Municipal staff undergoes customer service training, making interactions professional and fast. Also, new technology allows managers to see how many cases each employee is working on and identify delays. Business registrations and other documents are processed faster, and corruption is limited by modern, transparent approval systems. In these one-stop-shops it takes half as long to get a construction permit, and documents such as birth certificates are processed in minutes. In July 2005, the Zenica municipality processed a record 9,000 documents in its one-stop shop. The Zenica one-stop shop is one of 25 built with USAID support, with forty more being built in partnership with Sweden’s International Development Cooperation Agency.
A typical day at the municipal “one stop shop” in Zenica where residents now obtain business permits and vital records. Photo: USAID/Kristina Stefanova |

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An Afghan boy sells a poster with photographs of candidates competing in the first ever presidential elections in Kabul, Afghanistan. Photo: Photoshare/Amit Gurung |
A Look to History: Democracy and Human Rights
In 1919, parties to the Paris Peace Conference established the International Labor Organization (ILO), and in 1946, it became part of the United Nations. Although the United States was an original ILO member, and Samuel Gompers of the American Federation of Labor its first chairman, the United States withdrew from the ILO in 1978 under protest that the organization’s agenda focused too heavily on labor issues pertaining to the Arab-Israeli conflict and not on labor issues in communist countries. The United States rejoined in 1980.
Two young boys work as drivers in a West Virginia underground coal mine in 1908. Photo: AP/Wide World |

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An elderly woman casts her vote during local government elections in Rawalpindi City District, Pakistan. Photo: Photoshare/Khalid Mahmood Raja |

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Youth leaders in rural hamlets contribute to the democratization of health care in Upper Egypt. Photo: Photoshare/TAHSEEN Project |

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Second-year law students at Albania’s Magistrates School in Tirana learn about legal and judicial aspects of family law and domestic violence. Photo: Magistrates School |
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