USAID - FY 2005 PAR: Strategic Goal 8 Performance Goal 4 Results

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V. Performance Results (continued)

PERFORMANCE GOAL #4 — Customer-Oriented, Innovative Delivery of Administrative and Information Services, and Assistance

Program Goal: Customer-Oriented Management Services

Ensuring that USAID Management Services are directed at and generated by the staff that uses them.

Performance Indicator #1: Average "Margin of Victory" on Customer Service Survey for Management Offices (PART) – Two Year Average of Per Capita Central Management Costs
FY Results History	2002	N/A (new indicator in FY 2003)
	2003	N/A
	2004	Baseline: 23.7 percent.
FY 2005 Data	2005 Preliminary or Provisional Results	Final results will be presented in the FY 2005 PAR Addendum available April 2006.
	Target	FY 2004 serves as a baseline for this indicator.
	Rating	Final results will be presented in the FY 2005 PAR Addendum available April 2006.
	Impact	The average "Margin of Victory" on the Administrator's customer service survey in FY 2004 indicates that USAID's management offices have improved customer service since FY 2003. The higher score reflects increased satisfaction with management services, especially in such areas as Information Resources Management, Financial Management, Administrative Services, and procurement, and indicates increasingly effective support to Agency functions.

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Last Updated on: December 29, 2005